Prompt Shipping
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Account Payment When choosing to pay via account you must already have an approved credit account with Garrards Horse and Hound. Our friendly staff will contact you to confirm your order before it is shipped or packaged for collection. Your account should also be within its trading terms and the order not exceeding the credit limit.
Please be advised that if a product is currently unavailable or has been made obsolete from the supplier, one of our friendly staff will contact you with an alternative option where possible. Please be aware that this alternative product may incur a variation in price. If this isn’t suitable we will refund the amount of the item.
Please note: Prompt Shipping will only be available to eligible shipping locations across Melbourne, Sydney, Perth & Brisbane. *Delivery window between 8am - 6pm weekdays. *Excludes weekends & all public holidays. **Excludes parcel lockers & post box addresses. ***Orders for Tasmania may include excess shipping charges even when the order is over our freight free value. You will be called by a staff member after your order is placed to confirm.
Same Day Processing Conditions:
Same day processing is NOT same day delivery, standard delivery times will still apply. All items ordered must be in stock and available to be shipped from our local warehouses within your area of delivery. Same day processing excludes public holidays, promotional days and events that attract an unusually high number of orders over a short period of time i.e. magic millions
Shipping Options, Exclusions & Conditions:
A signature is required to receive all deliveries unless ATL has been provided. (see below)
Same Day Delivery service not applicable to P.O.Boxes or Parcel Lockers.
*Flat rate, capped and same day delivery exclude certain bulky items including, but not limited to; Products exceeding 15Kg. You will be contacted by staff if there are excluded products or shipping costs differ from what is estimated.
Deliveries (free or otherwise) will be shipped via a carrier of our choosing and can only be extended to areas reachable through these carriers which may exclude extremely remote locations. If you are unsure about your location you may contact us prior to ordering. We reserve the right to cancel orders that cannot be delivered at reasonable cost.
Please ensure suitable provisions are in place to handle your delivery when it arrives. Our freight costs do not cover instances whereby the driver cannot complete delivery due to unforeseen problems preventing delivery.
Delivery services not available on public holidays.
Please note we do not offer international shipping in our estimations and your order will be case-by-case basis for international orders.
Authority to Leave (ATL): Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by replying to your order with a short note, such as; 'Please leave order if not home', when your order summary is sent to you via Email.
Please Note:
By choosing to provide the carrier with ATL, or by selecting 'Safe Drop', we will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving parcels unattended is borne by the customer.
*Bulky / Oversize Deliveries
Flat rate, capped and same day delivery exclude certain bulky items including, but not limited to; products exceeding 15Kg. Excluded products will be bought to your attention by our friendly staff.
If your order contains a bulky item that has been excluded from our free shipping or capped price options, your order will be shipped by our carrier with a cost based on the size, weight and number of items you have ordered. Shipping costs for this service can only be disclosed when our staff contact you to confirm if you want to proceed with your order and make the changes nessessary to cover costs of shipping.
Please Note:
In-Store Collection times are subject to the opening times of our local store to you. It is recommended to ask our staff when your order is confirmed regarding collection times.
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TERMS AND CONDITIONS OF USE
We reserve the right to reject any order you place with us for any reason.
By using our website, you accept and agree to our Privacy Policy.
Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.
WEBSITE CONTENT
While we do our best, we cannot guarantee that the colors shown on the website exactly reproduce the colors of our products. This may depend on the color reproduction on your computer or mobile device.
Information on this website is subject to change without notice.
All trademarks appearing on this website are the property of their respective owners. The use of any of Horse and Hound trademarks is strictly prohibited unless we provide prior written consent.
The inclusion of any hyperlinks to third party websites does not imply Garrards' endorsement or approval of such third parties, their websites or their businesses or other activities.
Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Garrards Pty Ltd. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Garrards Pty Ltd.
NEWSLETTER SUBSCRIPTION
By choosing to subscribe to horseandhound.com.au you agree to receive marketing communications from Garrards Pty Ltd.
GOVERNING LAW
This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.
DELIVERY CHARGES
The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
For more information about delivery charges and times see our Delivery Information page.
PRICING
**Please note: Prices may differ online to in store**
Prices online are exclusive of delivery charges. Prices are subject to change without notice.
PRICING ERRORS
Garrards Pty Ltd reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Horse and Hound will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.
SECURITY
Any personal information that you submit will be protected by secure transactions.
Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.
PROCESSING YOUR ORDER
Please note standard and express shipping times are additional to the below processing time frames, and vary from region to region. Please visit our shipping page for full details regarding your expected delivery time in your region.
STANDARD SHIPPING ORDERS
All orders with the Standard Shipping option will be processed and dispatched from our warehouse within 2-4 working business days. Our warehouse is a Monday to Friday operation, subject to Public Holidays.
YOUR INVOICE
You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.
PROBLEMS WITH YOUR ORDER?
We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team.
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Welcome to the Garrard's Horse and Hound website. We have revamped our website, making easier for you (our valued customers) to locate products, information and contact us.
Ordering from Garrard's Horse and Hound just got even easier with our online shop. Open 24/7 so you can browse through our extensive range of products even when our stores are closed. Place an order online, over the phone, or in store; it's that easy, all the time, every time.
Don't have time to look around for the product in-store? Pre-order your products for an in-store pick-up and have our staff collect the products and package it up ready for pick-up. Garrards looks to create a hassle-free experience for all our valued customers. There are many options through the online store including, payment via Direct Debit, Credit Card, and In-Store pickup for those whom just want to pre-organise their shopping cart.
1800 060 896
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OUR RETURN AND EXCHANGE POLICY
CHANGED YOUR MIND?
If you change your mind about the products you have purchased from us (it happens, you’re human), we can store credit the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:
Item(s) must be returned within 10 days of purchase, together with proof of purchase.
Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. Product(s) must be unused, with all original tags/labels and in sellable condition.
Sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind.
If you request a refund, the purchase price (excluding delivery charges for online) will be stored credited to you, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.
Please note: Items must be returned to a Garrards Horse and Hound store that stocks the brand you want to return.
RECEIVED SOMETHING FAULTY?
If something is faulty or incorrectly described or different from the sample shown, we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning.